Delivery
Each gown is made to order, so production begins after your purchase. Estimated delivery once your dress is ready:
— Europe: [3–7] business days
— Worldwide: [5–12] business days, depending on destination
Shipping is [free worldwide]. You’ll receive a tracking number as soon as your order ships.
Returns
Standard and Adjusted Fit gowns can be returned within 14 days of delivery. Custom Fit and customized gowns are made especially for you and cannot be returned. To start a return, contact us within 14 days and ship the dress back within 7 days, unworn and in original condition.
Ksenia was absolutely fantastic! The attention and care she put into creating my special dress was extraordinary, her customer service truly unparalleled. The dress arrived on time and is perfect. Thank you so much!
The quality of the item was more than expected. The material was of high quality and the dress size was perfect. The whole instruction manual was very helpful to follow and based on that the size of the dress was a perfect fit for my fiancée. The dress exceeded our expectations.
Amazing communication and beautiful dress
Working with Ksenia was wonderful! I was so nervous about ordering my wedding dress online, but she walked me through the process (including having my friend measure me thoroughly to ensure the dress was tailored to my exact shape – Ksenia even reviewed the videos of my measurements to make sure it was all accurate). She took all of the worry out of the process, and was so warm and helpful throughout. And I can not even begin to express how much I love my dress!! The workmanship is beautiful, and it fit me perfectly! The weight of the dress is a little heavier than I thought it would be – but that helps it fall and drape beautifully. The lace detailing on the back is gorgeous, and it is very comfortable to wear. I cannot wait to get married in this beautiful dress! Thank you, Ksenia, to you and your fabulous team!!
Ksenia is so patient and professional. The dress is perfect and good quality. What really impressed me was that they tracked the shipping and when there was issues they were on it and resolved so that I could still get my dress on time. They really care about their business and it shows in the quality of their product and their interactions with customers. Thank you Ksenia!