Delivery
Each gown is made to order, so production begins after your purchase. Estimated delivery once your dress is ready:
— Europe: [3–7] business days
— Worldwide: [5–12] business days, depending on destination
Shipping is [free worldwide]. You’ll receive a tracking number as soon as your order ships.
Returns
Standard and Adjusted Fit gowns can be returned within 14 days of delivery. Custom Fit and customized gowns are made especially for you and cannot be returned. To start a return, contact us within 14 days and ship the dress back within 7 days, unworn and in original condition.
I wanted something simple and comfortable for my wedding. Communication was easy and friendly the whole time. Shipping was smooth and it arrived in good time. I did not need any major alterations at all. The quality is beautiful. I felt amazing on my wedding day.
Very beautiful work. Dress came in good time and almost no alteration was needed. I felt very comfortable and received many compliments.
Buying a wedding dress online is scary, but Ksenia made the process incredibly comfortable. She listened to all my wishes, offering great suggestions on which modifications would look best
and gently steering me away from things that wouldn’t work.
She kept me updated with pictures and videos while sewing, so I always knew exactly what was happening. Before shipping, she sent final photos, and when I asked to tweak one small detail,
she adjusted it with absolutely no problem!
The dress arrived right on time and looks even better than the pictures. The quality is outstanding, and it fits 99% perfectly. I am unbelievably happy and so grateful for the hard work she and
her team put into my gown.
The only downside is that I only plan on getting married once, because I would definitely order every single wedding dress from her! 🙂
Customer sevice and material quality was best.
Une expérience merveilleuse du début à la fin ! Ma robe sur mesure est absolument parfaite. Merci à Ksenia et son équipe pour leur écoute, leur disponibilité constante et leurs conseils
précieux. Tout a été fluide, avant comme après la commande. Je recommande les yeux fermés à toutes les futures mariées qui cherchent la perle rare sur internet !